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Frequently asked questions

Below you will find the answers to your questions.
We offer a 30-day return policy. Follow easy steps below for a fast, hassle-free return. 

- The date is calculated from the date item arrives at the intended address. 
- Ensure the original tags are attached and place the item in the original packaging. 
- Fill in the return (Download here), and include it with the returned item. 
 Please send to address below. Once the item arrives in a re-saleable condition, we will proceed to refund immediately. Please note customers are responsible for the shipping cost for all returns. 

Sence SA
C/O Grieshaber Logistics Group AG
Logistik Park Hochrhein – Industry Solutions
Warmbacher Strasse 80
DE 79618 Rheinfelden (Baden)

Unfortunately, at this time, we cannot proceed the returns without the above information, and the item will be sent back to the customer. 
All returns, including shipping costs and arrangements, are the customer's responsibility.

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