Refund policy
Right of Withdrawal
Right to Withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day
- on which you or a third party other than the carrier, designated by you, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
Sence CPH GmbH
Gaertnerstrasse 18
Gewerbehof
20253 Hamburg
Germany
Email: info@sencecopenhagen.com
of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail).
You may use the model withdrawal form provided below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you – excluding delivery costs, if you chose a delivery type other than the least expensive standard delivery offered by us – without undue delay and in any event not later than fourteen days from the day on which we receive notice of your withdrawal.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract:
Sence CPH GmbH
Gaertnerstrasse 18
Gewerbehof
20253 Hamburg
Germany
You shall bear the direct cost of returning the goods. Please use a trackable and insured shipping method and retain the proof of postage.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly personalized,
- for the supply of goods which are liable to deteriorate or expire rapidly,
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
- for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery,
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Sence CPH GmbH
Gaertnerstrasse 18
Gewerbehof
20253 Hamburg
Germany
Email: info@sencecopenhagen.com
I/we [*] hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service:
_______________________________________________________
Ordered on: ______________ Received on: ______________
Name of consumer(s): ___________________________________
Address of consumer(s): ________________________________
_______________________________________________________
Date: ______________
Signature of consumer(s) (only if this form is notified on paper)
_______________________________________________________
[*] Delete as appropriate.